MARYONO, Dicky; 						DJALU P., Sigit.
 Analisis Kinerja Penanganan Keluhan Pelanggan Pada PT. PLN (Persero) Distribusi Jawa Barat Dan Banten.
<strong>SMART</strong>, [S.l.], v. 13, n. 1, p. 13-19, apr. 2016.
ISSN 2829-4076.
Available at: &lt;<a href="https://jurnalsmart.digitechuniversity.ac.id/index.php/jurnalsmart/article/view/43" target="_new">https://jurnalsmart.digitechuniversity.ac.id/index.php/jurnalsmart/article/view/43</a>&gt;. Date accessed: 27 feb. 2026.
doi: <a href="https://doi.org/10.55916/smart.v13i1.43">https://doi.org/10.55916/smart.v13i1.43</a>.