Hapsara, Osrita, 		., Susilawati, AND 		Siregar, Akhmad.
" Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Debitur Pada PT. Bank BTPN Purna Bakti Cabang Jambi" <em>Jurnal Study and Management Research</em> [Online], Volume 14 Number 3 (16 December 2017)