HAPSARA, Osrita; 						., Susilawati; 						SIREGAR, Akhmad Irwansyah.
 Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Debitur Pada PT. Bank BTPN Purna Bakti Cabang Jambi.
<strong>SMART</strong>, [S.l.], v. 14, n. 3, p. 15-27, dec. 2017.
ISSN 2829-4076.
Available at: &lt;<a href="https://jurnalsmart.digitechuniversity.ac.id/index.php/jurnalsmart/article/view/14" target="_new">https://jurnalsmart.digitechuniversity.ac.id/index.php/jurnalsmart/article/view/14</a>&gt;. Date accessed: 27 feb. 2026.
doi: <a href="https://doi.org/10.55916/smart.v14i3.14">https://doi.org/10.55916/smart.v14i3.14</a>.